This Privacy Policy applies to the sites, apps, and services where it appears. Your use of this website indicates that you agree to our collection, disclosure, and use of your information as described in this Privacy Policy.

Information We Collect

Contact Information

We collect your name, street address, phone number, and email address when you register on our site, use our services, or contact us. If you invite others to use our services, we may collect their contact information as well.

Business Information

For our AI and SAAS services, we collect company information, industry type, business size, and specific requirements for your AI voice agents, outbound calling systems, and software integrations.

Insurance-Related Information

When you request insurance services, we collect detailed information about your coverage needs, property details, vehicle information, health data, occupation, and current insurance coverage status.

Usage and Technical Data

We collect call logs, conversation data, system performance metrics, device information, IP addresses, browser type, location data, and information about how you interact with our AI services and software platforms.

Third-Party Information

We may obtain information about you from business partners, insurance providers, credit reporting agencies, social media platforms, and other data companies to enhance our services.

How We Use Your Information

Service Delivery

We use your information to provide AI voice services, outbound calling solutions, SAAS platforms, and insurance products. We customize AI responses and optimize system performance based on your usage patterns.

Analytics & Improvement

We analyze usage patterns to enhance our AI algorithms, improve service performance, and develop new features for our SAAS platforms.

Insurance Services

We share your information with insurance companies and brokers to provide quotes, determine eligibility, and facilitate coverage. Insurance providers may use consumer reporting agencies to verify information.

Security & Compliance

We use your information to protect our systems, prevent fraud, comply with legal obligations, and respond to legal requests including court orders and subpoenas.

Marketing & Communications

We may contact you about new services, special offers, and product updates via email, SMS, phone calls (including auto-dialed and pre-recorded messages), and push notifications.

Business Operations

We may share information in connection with business transactions, mergers, acquisitions, or if we sell all or part of our business to another company.

Information Sharing

Service Providers

We share information with vendors who perform services on our behalf, including email providers, AI processing services, payment processors, and analytics companies.

Business Partners

We share information with insurance companies, technology partners, and other third parties who may provide you with relevant products and services via telephone, text, email, or mail.

Legal Requirements

We may disclose information to comply with legal obligations, respond to government requests, protect our rights, or investigate potential fraud and security issues.

Business Transfers

Information may be transferred as part of business transactions, including mergers, acquisitions, or sales of company assets.

Data Security & Storage

Marketing Opt-Out

You can opt out of marketing emails and third-party sharing for promotional purposes by contacting us.

Cookies & Tracking

You can control cookies and tracking tools through your browser settings and mobile device preferences.

Location Services

You can turn off GPS location services and push notifications through your device settings.

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

Right to Know

Request information about personal information collected, sold, or disclosed in the last 12 months.

Right to Delete

Request deletion of your personal information, subject to certain legal limitations.

Right to Opt-Out

Opt out of the sale of your personal information to third parties.

Non-Discrimination

We won't discriminate against you for exercising your privacy rights.

Privacy Question?

legal@arkklabs.com

(561) 566-7482

For privacy requests or to exercise your rights under CCPA

We may update this policy from time to time. We will notify you of material changes by email or through notices on our website. Please check our site periodically for updates.