This Privacy Policy applies to the websites, applications, and services offered by ARKK Labs where this policy is posted. By using our services, you agree to the collection, use, and disclosure of your information as described herein. ARKK Labs provides AI-powered, voice-first solutions for modern insurance agencies, including inbound and outbound calling automation, data extraction, and guided policy lifecycle management.

Information We Collect

Contact Information

We collect your name, street address, phone number, and email address when you register on our site, use our services, or contact us. If you invite others to use our services, we may collect their contact information as well.

Business Information

For our AI and SaaS services, we collect company information, industry type, business size, and specific requirements for your AI voice agents, outbound calling systems, and software integrations.

Insurance-Related Information

When you request insurance services, we collect detailed information about your coverage needs, property details, vehicle information, health data, occupation, and current insurance coverage status.

Usage and Technical Data

We collect call logs, conversation data, system performance metrics, device information, IP addresses, browser type, location data, and information about how you interact with our AI services and software platforms.

Third-Party Information

We may obtain information about you from business partners, insurance providers, credit reporting agencies, social media platforms, and other data companies to enhance our services.

SMS / Text Messaging Opt-In Data

If you opt in to receive text messages (SMS) from ARKK Labs, we will collect your mobile phone number and record your consent. This information is used solely to deliver the messaging services you have requested.

IMPORTANT — SMS Opt-In Data: Your mobile opt-in information and SMS consent will NOT be sold or shared with any third party for promotional or marketing purposes. All categories of personal data described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as strictly necessary to operate the messaging service as described below.

How We Use Your Information

Service Delivery

We use your information to provide AI voice services, outbound calling solutions, SaaS platforms, and insurance products. We customize AI responses and optimize system performance based on your usage patterns.

Analytics & Improvement

We analyze usage patterns to enhance our AI algorithms, improve service performance, and develop new features for our SaaS platforms.

Insurance Services

We share your information with insurance companies and brokers to provide quotes, determine eligibility, and facilitate coverage. Insurance providers may use consumer reporting agencies to verify information.

SMS / Text Messaging Services

We use your mobile number and opt-in consent exclusively to send you the messages you have signed up for. We will not use your SMS opt-in data for any purpose other than providing that specific messaging service.

Security & Compliance

We use your information to protect our systems, prevent fraud, comply with legal obligations, and respond to legal requests including court orders and subpoenas.

Marketing & Communications

We may contact you about new services, special offers, and product updates via email, phone calls (including auto-dialed and pre-recorded messages), and push notifications. SMS/text message marketing will only occur where you have separately provided express written consent and may be withdrawn at any time.

Business Operations

We may share information in connection with business transactions, mergers, acquisitions, or if we sell all or part of our business to another company.

Information Sharing

Service Providers

We share information with vendors who perform services on our behalf, including email providers, AI processing services, payment processors, and analytics companies.

SMS Messaging Service Providers

We may share your Personal Data, including your SMS opt-in or consent status, only with third parties that help us provide our text messaging services, including platform providers, phone companies, and other vendors who assist us in the delivery of text messages. This sharing is limited strictly to what is necessary to operate the service.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Your mobile information will not be sold or shared with third parties/affiliates for marketing or promotional purposes.

Business Partners

We share information with insurance companies, technology partners, and other third parties who may provide you with relevant products and services via telephone, email, or mail. SMS opt-in data is expressly excluded from any such sharing arrangements.

Legal Requirements

We may disclose information to comply with legal obligations, respond to government requests, protect our rights, or investigate potential fraud and security issues.

Business Transfers

Information may be transferred as part of business transactions, including mergers, acquisitions, or sales of company assets. Any successor entity will be required to honor this Privacy Policy.

Your Choices & Opt-Out Rights

Marketing Opt-Out

You can opt out of marketing emails and third-party sharing for promotional purposes at any time by contacting us at the information below.

SMS / Text Message Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-subscribe.

Cookies & Tracking

You can control cookies and tracking tools through your browser settings and mobile device preferences.

Location Services

You can turn off GPS location services and push notifications through your device settings.

Data Security & Storage

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. No transmission or storage system is 100% secure; please contact us promptly if you believe your information has been compromised.

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

Right to Know

Request information about personal information collected, sold, or disclosed in the last 12 months.

Right to Delete

Request deletion of your personal information, subject to certain legal limitations.

Right to Opt-Out

Opt out of the sale of your personal information to third parties. Note: ARKK Labs does not sell SMS opt-in data under any circumstances.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through notices on our website. Please check our site periodically for the most current version. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

legal@arkklabs.com

(561) 566-7482

West Palm Beach, Florida

For privacy requests or to exercise your rights under CCPA

For SMS opt-out requests, you may also reply STOP to any text message from us.